Frequently asked questions

Do you offer tracking for products being reconditioned?

Yes, we offer tracking services so you can monitor the status of your goods throughout the reconditioning process. We provide regular updates and notification once the items are ready for return shipment.

How do you handle goods that need to be destroyed?

If goods cannot be restored or resold, we provide destruction services to safely and responsibly dispose of unsalvageable items.

Can you handle large shipments from overseas?

Yes, we are experienced in handling large-scale shipments. Many of our clients send goods from international locations that require repair, mold cleaning, or reconditioning, and we have processes in place to efficiently manage these projects.

What is the average turnaround time for reconditioning services?

Turnaround time depends on the size and complexity of the batch. Small batches typically take a few days, while larger shipments can take longer. We provide estimated timelines after evaluating the goods.

How does Erren Recondition handle the logistics of receiving and returning goods?

We offer flexible logistics solutions. Products can be shipped directly to our facility in Arnhem, and once the reconditioning process is complete, we arrange the return shipping to your warehouse or distribution center.

Are there any services not covered under warranty?

While we aim to cover most repairs and services under our warranty, cases where products are deemed unsalvageable or improperly handled post-repair may not be covered.

What if a product issue reoccurs after it has been repaired?

If an issue reoccurs within the warranty period, we will address the problem at no additional cost, ensuring the item is brought back to its intended quality.

Do you offer a warranty on your repair and restoration services?

Yes, we stand behind the quality of our services. Depending on the type of service, we offer warranties to guarantee that the products we restore are fully reconditioned and meet quality standards. The specifics of the warranty will vary based on the service performed.

What is the process for neutralizing chemicals in goods?

Many factories use chemicals to prevent mold, some of which are not allowed in Europe. We neutralize these chemicals, ensuring the products comply with regulations and are safe for consumers.

How do you handle mold issues in transported goods?

We use specialized cleaning processes to remove mold, moisture, and dirt that may have affected products during shipping, ensuring they are restored to their original condition.

Can you repackage and label products for us?

Yes, we offer labeling and repackaging services to ensure your products meet retail standards and are ready for sale.

What kind of damages can you repair?

We handle a wide range of issues, including mold removal, fixing material damage, correcting manufacturing errors, applying finishing touches, and neutralizing chemicals that do not comply with European standards.

What types of products can Erren Recondition handle?

Erren Recondition specializes in restoring and renewing bags, toys, shoes, clothing and household items. We also offer services for textiles and other consumer goods that may have been damaged during production or transport.